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How This Works

Live Audio/Video Visits

Submit your Symptom info and photos online

Step 1

Submit your Symptom Info and Photos online

Takes 2 mins

This streamlines the process so that your Doctor is both prepared and focused for your visit. 

Step 2

Book your Online Appointment

Choose a date and time most convenient for you

Re-access the link to modify/cancel with a click

Book your Dermatology appointment online. Reschedule or cancel with one simple click.
Family Doctor referral

Step 3

Video Visit with Your Dermatologist

Our Dermatologists will diagnose based on your pre-submitted photos, and the visit takes place via a video call.

OHIP/UHIP/MSP/AHS-covered medical visits require a Physician's Referral. Simply book a quick Visit with a DermCafé Family Doctor first

Morcare, StudyInsured & Intrepid patients do not require a Referral

Video Visit with the Dermatologist

Step 4

Access Your Online Result Anytime

Access your Treatment Record, Handouts, bloodwork forms and and book your next appointment.

All prescriptions qualify for free delivery with Dermatologist-selected skincare samples.

Shop Dermatologist-recommended skincare products at any time. Canada-wide delivery available.

Access your Online Patient Portal Anytime

What can be cared for virtually?

DermCafé CAN'T safely provide virtual care for:

  • Inadequately captured on photo:

    • Mole/skin cancer concerns

    • Concerns inside the mouth

    • Concerns in the anal/genital region

    • Hair loss besides male-pattern-type

    • Concerns on the scalp

    • Total or regional body skin checks

    • Severe eczema or psoriasis

    • Large birthmarks 

  • Requires in-person care from the onset:

    • Widespread/complex rashes

    • Wounds

    • Procedural care (e.g. skin cancer removals)

    • Warts

  • Medical emergencies

  • Prescription for controlled substances


These concerns require in-person care at physical Dermatologist offices 

DermCafé CAN safely provide virtual care for:

  • Acne and acne scarring

  • Rosacea

  • Facial skin discolouration (Melasma)

  • Photoaging

  • Other facial rashes (Seborrheic dermatitis, perioral dermatitis)

  • Keratosis pilaris

  • Hemangiomas 

  • Limited eczema (e.g. hand eczema)

  • Limited psoriasis

  • Limited contact dermatitis

  • Male-pattern hair loss

  • Benign lesion removals (e.g. skin tag) in the GTA and Ottawa are available via transition to our Dermatology Team's physical offices

Children under 18 are not required to attend video call appointment if parent is present as long as high quality photos are submitted. However if your child is old enough to participate, they are encouraged to attend!

DermCafé is a VIRTUAL clinic. All virtual visits are conducted via audio/video phone call and diagnoses made via submitted photos. We do NOT provide expedited follow-ups to in-person Dermatology clinics. All follow-ups must be arranged through DermCafé unless otherwise specified 
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